Advise Weird Internet disconnection (Airtel)

Discussion in 'PC Hardware and Software' started by MajinBuu, Jul 13, 2013.

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  1. MajinBuu

    MajinBuu BORN TO FRAG ~

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    I don't know where to begin. :mad:
    Guys please help me to solve this weird disconnection issue.
    Airtel220 BX1
    My ISP is Failtel with the 2Mbps plan.The problem is the internet disconnects for at least 20 items a day.

    Problem # 1 : while browsing or streaming , or while playing MP games internet stops. No page opens but... Torrents still downloads at full speeds. 220-240kbps. ( All the 4 lights are lit ). In the network & sharing center it shows connected. Only way to get everything back on line is to Reboot the modem.

    Problem # 2 : Same... as above but the Data light goes off, it connects back all by it self again & it works fine for some time & disconnects.

    Troubleshooting : atleast 5 Airtel guys came over... & went back with different story.
    1st : guy says the problem is from my end.... VIRUS .... " my system could be corrupted with VIRUS which is blocking my Modem Ports" So when i reboot the modem the VIRUS goes off... & the internet starts to work fine, & after sometime the VIRUS gets clogged into the ports again." I don't know which Port he was referring to & i don't know how true this is.
    after few days he gave me a testing modem the same model retarded 220BX1 , The problem still exists .

    2nd guy : Line problem.... asking me to completely replace Line.

    So people what'd think the problem is ? its driving me nuts for over a month.
    is it really the Virus ? It can't be !​
     
  2. JD666

    JD666 RAID Leader Staff Member

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    definitely sounds like a disturbance in the line. Have you tried replacing the splitter? Is there a hum or any other sound in the telephone line?
    --- Double Post Merged, Jul 14, 2013 ---
    i faced something similar with bsnl however it turned out to be the modem after the line had been isolated. Have you tried full reset on the modem or another modem?
     
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  3. MajinBuu

    MajinBuu BORN TO FRAG ~

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    ^ Bro the Landline sounds fine no humming sound or any noise.
    i tried with another modem today ... the same issue ! :(
     
  4. JD666

    JD666 RAID Leader Staff Member

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    Ethernet Cable?

    Can you get a USB to Ethernet jack from someone to isolate the ethernet port on your mobo?
     
  5. MajinBuu

    MajinBuu BORN TO FRAG ~

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    ^ i'll do that... try my brother's Tikona connection today & see .
     
  6. dbg

    dbg RAID Staff Staff Member

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    Yep .. the the Wired connection.
     
  7. MajinBuu

    MajinBuu BORN TO FRAG ~

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    it is as we all expected :p Wiring problem indeed. The Airtel guys are asking me to go for a CAT5 cable for the wiring.
    & they don't provide CAT5 cable but standard ones. So how fat is CAT5 cable my wiring is kinda drilled into my house from Terrace to my room in 1st floor.
    Please guide me .
    Thanks.
     
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  8. dbg

    dbg RAID Staff Staff Member

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    CAT5 or more precisely the CAT5c cable is the standard ethernet/LAN cable ..

    Airtel provides internet and telephone through a normal Telephone cable which is a CAT3 cable ..

    Please clarify what Airtel intends to do.
     
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